Customer Service Specialist

The purpose of the role is to make sure the correct requirements and objectives are defined, as a base for valid analysis and proper advice - as well as qualify customer success by detailing implementation based on true requirements fulfilling the objectives. Provides excellent customer satisfaction, customer service and solid knowledge of the projects/accounts handled.

Desired Skills and Experience

Bachelor's /Associate degree in computer science or any related technology field

Industry-specific certification in relevant computer languages or software may be required

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Comfortable working in and assisting others through company help desk software and other remote access desktop programs

Accept constructive criticism and customer feedback

Professional written and interpersonal skills are essential when communicating with customers and clients

Ability to prioritize and manage several milestones and projects efficiently

Strong communication (verbal /written) and listening skills

Willing to communicate with client online or onsite

Customer Service Oriented

Strong problem solving and organizational skills

Intellectual curiosity with willingness and desire to learn

Can work with a team and confident to work independently with minimum supervision

Respond to customer inquiries and assist in troubleshooting and resolving challenges

.Can work any shift and no fixed rest day

.Can adapt to changes and risk taker

.Very meticulous to details.

.Result oriented and can manage with less supervision