Customer Service Specialist

Job Responsibilities:

• Leasing Support

Assist in marketing available properties through various channels, including online listings, social media, and print advertisements.

• Respond to inquiries from prospective tenants, schedule property viewings, and conduct property tours.

• Tenant Relations

Serve as a primary point of contact for current tenants, addressing inquiries, concerns, and maintenance requests promptly and professionally.

• Schedule and coordinate maintenance and repairs with vendors and contractors.

Assist in resolving tenant disputes and conflicts in a timely and diplomatic manner.

• Administrative Support:

Provide administrative support to the property management team, including filing, data entry, and record-keeping.

• Coordinate meetings, appointments, and travel arrangements for the property management team.

• Technical Responsibilities

Responsible for the daily maintenance, inspection, monitoring, and operation of the common area including all machineries and equipment in the assigned property to ensure uninterrupted service to Unit Owners and Tenants.

• Strictly implement the preventive maintenance schedule to preclude unnecessary breakdowns, unscheduled repairs and/or replacement.

Strictly enforce security and safety procedures including, but not limited to, Fire Alarm & Detection System, Emergency Preparedness Program, Earthquake Drills, Fire Drills, and Bomb Detection.

• Housekeeping and Security

Study, evaluate, and analyze housekeeping requirement to ensure cleanliness, maintenance, and sanitation of common area premises of the assigned property.

• Study, evaluate, and analyze security requirement to ensure safety and orderliness of the building.

• Property Management Assistance:

Assist with the coordination of property maintenance and repairs, including obtaining bids, scheduling appointments, and overseeing work.

• Conduct regular property inspections to identify maintenance issues and ensure properties are well-maintained.

• Job Qualifications:

Candidate must possess at least a Bachelor's/College degree in Business Administration or any course.

• At least 2 to 3 years of full-time experience in Customer Service, Leasing, or Property Management.

Effective written and oral communication skills.

• Strong analytical and problem-solving skills.

Good coordination and time-management skills.

• Can work independently and able to multitask

Proficient in the use of Microsoft Office applications.

• Benefits:

Leave credits

• Group life insurance

HMO

• Uniform allowance

Internet allowance

• Salary increase

Performance incentive and year-end bonus

• Work Location: 51 Presidents Avenue, BF Homes, Paraaque City

Job Type: Full-time

Pay: Php20,

• 00 - Php25,000.00 per month
  
  Benefits:
• Company events

Employee discount

• Health insurance

Life insurance

• Opportunities for promotion

Paid training

• Pay raise

Schedule:

• 8 hour shift

Monday to Friday

• Weekends

Supplemental Pay:

• 13th month salary

Bonus pay

• Overtime pay

Ability to commute/relocate:

• Paraaque City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Internal Audit: 2 years (Required)

Willingness to travel:

* 75% (Preferred)