: As a Customer Service/Sales Agent at Gulong.ph, you will be the first point of contact for our customers, providing them with knowledgeable and friendly service. Your role will involve assisting customers with their tire needs, addressing their inquiries, processing sales, and ensuring a positive experience from start to finish. If you have experience in the tire industry and a passion for customer service, we want to hear from you!
Greet and assist customers in a professional and courteous manner.
- Provide expert advice on tire selection, installation, and maintenance based on customer needs and vehicle requirements.
Process sales transactions accurately and efficiently, including handling cash and credit card payments.- Address customer inquiries and concerns, offering solutions and following up to ensure complete satisfaction.
Maintain up-to-date knowledge of tire products, promotions, and industry trends.
- Assist with inventory management, including tracking stock levels and placing orders as needed.
Collaborate with team members to meet sales targets and ensure smooth daily operations.- Handle returns and exchanges according to company policies.
Promote and upsell additional products and services based on customer needs and preferences.
Previous experience in customer service and sales, preferably within the tire or automotive industry.
- Strong knowledge of tire products, including brands, types, and specifications.
Excellent communication skills, with the ability to engage customers and provide clear, accurate information.- Proven ability to handle multiple tasks and work in a fast-paced environment.
Friendly and professional demeanor, with a focus on delivering exceptional customer service.
- Basic math skills and experience with point-of-sale systems.
* Ability to work flexible hours, including weekends, if required.
- High school diploma or equivalent; additional education or certifications in automotive service is a plus.
Job Type: Full-time
Pay: Php18,
- 00 - Php20,000.00 per month
