Customer Service Representatives (College Graduates) For Mortgage NMLS

We are looking for customer service representatives that will act as a liaison, provide product/service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Successful CSR's are patient, empathetic, and passionately communicative. Everyday
customer service representatives will put themselves in their customer's shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

• Qualifications & Experience

College graduate with 4 year course

• Must have at least 2 years of Customer Service work experience in the BPO industry (BFSI industry a plus)

Excellent attention to detail

• Strong verbal and written English communication skills

Basic computer navigation skills

• Amenable to take NMLS for Licensing

Must have valid ID such as Driver's License or active/valid Philippine Passport holder

Job Type: Full-time

Benefits:

• Company events

Health insurance

• On-site parking

Paid training

• Promotion to permanent employee

Schedule:

• 8 hour shift

Monday to Friday

• Night shift

Overtime

• Weekends

Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• Customer Service Representative: 2 years (Required)

Language:

• English (Required)

Expected Start Date: 09/01/2024