We're looking for an outstanding Customer Service Representative to join our growing team. Our product has 30 million teachers and student users. This job is a unique opportunity to make a big positive impact in the education field.
Your key responsibilities:
- Assist customers in navigating the Wordwall website by responding promptly to customer inquiries and provide technical support through email
- Effectively address billing and invoicing inquiries
- Record and communicate customer feedback to drive continuous product improvement
- Coordinate and deliver an individual project; recently we've had help centre maintenance, teacher training, school licence renewals and product testing
Requirements
- Passion for delivering exceptional customer service and problem-solving
- Minimum of 3 years experience as an international-facing customer service agent
- College/university degree
- Excellent written and spoken English (C1/C2 level)
- Proven ability to work independently in a remote role
- Strong attention to detail and organization
- Proficient in IT office skills with the ability to troubleshoot simple IT problems
- Reliable internet connection and a suitable home office environment
- Willingness to work in shifting schedules, including some unsocial hours
Also desirable:
- Supervisory or team leader experience in a customer service environment
- Teaching experience
- Has work experience in languages outside your native tongue
Benefits
- PHP 28,000 / month
- 30 days paid time off per year
- Fully remote role
Company profile
Wordwall.net makes creating custom teaching materials easy. Teachers can simply enter the content appropriate for their class - keywords, multiple choice questions, images - to create engaging educational activities such as game-show quizzes, flash cards, crosswords, labelled diagrams and arcade games.
We seek to disrupt the publisher-driven model of paid-for professionally made educational content by putting high-quality content creation in the hands of teachers, and making that teacher-made content freely accessible through our online community.
We are a small team with big ambitions, who work remotely across the world. We've got a product that works, and we're building for the long-term. We want people who want to stick around, grow with us, and help make games-based learning accessible to all.
We value diversity within our team. We support flexible working arrangements.
Real applicants only - please do not contact us if you represent an agency.
