Customer Service Representative (with Sales and Retail Experience) | Awesome CX

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Awesome CX by Transcom Davaosite. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

• Join our Awesome CX by Transcom Family as a Customer Service Representative (CSR):

CSR's main task is to offer a full range of customer service to assigned client/s, by phone, fax, chat, and/or mail/email. Full range of customer service includes handling incoming calls and outgoing calls (incl. sales calls), chat, and/or email. The offered customer service should be of the highest quality - accurate, polite, and competent.

• CSR's work duties can also include data input to client/s programs and other back office (BO) tasks. The BO tasks should be made on the first opportunity, precisely, without mistakes.

Additional responsibilities may be added as the needs of the business change and expand

• People

Be open and receptive to constructive feedback from leaders and other CSRs. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.

• Help to keep motivation high by being supportive of your colleagues.

Take full responsibility and the required action for assigned tasks.

• Performance

Understand, meet, and exceed targets set by clients/projects.

• Propose motivational activities.

Propose ideas for continuous improvement.

• Meet or exceed all attendance minimums.

Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums)

• Zero justified complaints

To complete self-training through the use of the Intranet.

• Quality

Have a clear understanding of quality expectations for the different clients and projects.

• Improve the quality of your work daily by learning and implementing new skills with help from leaders and other CSRs

• Process integrity

Be actively involved in problem-solving and propose improvements to processes.

• Implement and respect Awesome CX by Transcom standard practices.

• What we are looking for:

To be successful in this role you must

• With sales and retail experience

Above average business English communication skills

• Possess a positive attitude

Have very good interpersonal skills (both written and oral)

• Take ownership of quality, competence, and commitment.

Enjoy/thrive on autonomy within the franchise framework and be results-focused

• Be highly motivated and prepared to work hard

Have high personal energy and enjoy a lively environment

• Be highly flexible and welcome change/improvements

• What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn't equal perks! We've got great amenities, suited to every need. You'll be hard-pressed to find a company that doesn't say they have a great culture, so what makes us different

• Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional, but their personal life as well. Knowing that happy and healthy employees make top performers.

The health and well-being of all Awesome CX by Transcom team members is and will remain our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is good vibes. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of Keeping It Real we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other's differences, whether that is by honoring a cultural holiday or celebrating Pride Month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is Do the right thing. We take responsibility for the impact we can make on our brands, our people, and our planet.

• Fun:

At Awesome CX by Transcom, we work hard, we play harder! After all, what's life without a little fun We believe that a culture that creates long-lasting happiness is a culture that delivers client results. Our in-office amenities and team-building excursions contribute to Awesome CX by Transcom's cool-ture.

Work doesn't have to be boring We bring the fun to the workplace

• Life-size chessboard

Putting green

• Waterfalls

Dance and yoga studio

• Ping-Pong tables

Cafes

• Collaborative Workspaces

Dog friendly

Our teams are more like family. That's in large part due to our team-building events and off-site excursions. From fun happy hours after work, to amazing sightseeing trips, there's so much we have to offer to bond our team together.

Year-end party - honestly, we can't even explain it. You'd have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog-friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they're welcome. Just think about it - bring your dog to work every day, every day!

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members birthdays to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!

• Visit our Recruitment Hub at the G/F of the Ayala Business Center, Matina Town Square, Davao City. We are open from 9AM to 4PM, Monday to Friday.

Job Type: Full-time

Pay: From Php16,

• 00 per month
  
  Benefits:
• Additional leave

Company Christmas gift

• Company events

Employee discount

• Health insurance

On-site parking

• Paid training

Transportation service provided
Schedule:

• 8 hour shift

Monday to Friday

• Weekends

Supplemental Pay:

• 13th month salary

Overtime pay

Education:

* Junior High School (Preferred)