About the companyWe are a startup company; we pride ourselves on our ability to scale rapidly while maintaining excellence across all business divisions. With a dynamic and agile approach to operations, we prioritize speed and efficiency to meet the evolving needs of our customers. Our company directors and management team are committed to delivering consistency and the best possible experience to every customer, driving our success in the competitive market.
We are looking for a well-rounded Customer Service Support Specialist with extensive experience in handling challenging customer situations, building customer relationships, and being a handyman with hands-on experience or exposure to mechanical or plumbing-related activities.
In this role, you will be a vital part of our team, offering expert advice and after-sales support to customers through various communication channels.
Customer Assistance: Provide knowledgeable support and guidance to customers via phone, chat, or email. Address and resolve inquiries related to plumbing, and water filtration system issues.
Technical Support: Utilize your handyman experience to offer practical advice, troubleshoot problems, and suggest potential solutions.
Issue Resolution: Investigate and address customer complaints or concerns, ensuring prompt and satisfactory resolution.
Documentation: Maintain accurate records of customer interactions, technical issues, and solutions provided.
Product Knowledge: Stay updated on the latest products, tools, and techniques in the water filtration field to offer informed recommendations and advice.
Collaboration: Work closely with other team members and departments to ensure consistent and high-quality customer service.
Experience: Experience as a handyman with hands-on knowledge in plumbing, water filtration fields is an advantage.
Customer Service Skills: Excellent communication skills with a customer-centric approach. Previous experience in a customer service role is preferred.
Technical Expertise: Strong understanding of common issues and solutions related to plumbing, and water filtration systems.
Problem-Solving: Ability to diagnose and provide practical solutions to a range of problems related to water filtration systems.
Organizational Skills: Ability to manage multiple inquiries and maintain detailed records efficiently.
Adaptability: Comfortable with using various communication tools and platforms (phone, chat, email) such as Google programs, Zendesk, etc.
Autonomous: Communicates effectively with customers, especially in written emails, demonstrating efficiency and accuracy with minimal supervision.
40 hours a week. Generous remuneration based on experience and skills.
- A strong focus on work-life balance
Uncapped growth potential within Water Filter and our other brands HMO
This role is crucial in driving a positive customer experience. Your proactive approach and customer-centric mindset will be key in helping customers find the right products and solutions to meet their needs.
Please submit your resume and a cover letter detailing your handyman experience and customer service skills to [Confidential Information]. We look forward to learning more about how your skills and experience can contribute to our team.
Job Type: Full-time
Pay: Php25,
- 00 - Php28,000.00 per month
Benefits: - Health insurance
Opportunities for promotion
Schedule:
Day shift
Experience:
as CSR (with Handyman Experience): 3 years (Required)
