How you'll make an impact (with some or all of these responsibilities)
- Ensure excellent customer service to clients/customers, by phone, chat, or email.
- Respond quickly and efficiently to all parties and maintain high customer satisfaction.
- Maintain accountability and responsibility for the required assigned tasks.
- Use good judgment to handle difficult situations.
- Consistent documentation of all calls or activities accurately.
- Constant demonstration of a positive attitude and willingness to learn.
- Responsibilities may adapt to the needs of the business.
What you need to succeed
- Two years of BPO-experience is a requirement.
- Amenable to a flexible schedule and work onsite in Ortigas and work from home upon regularization.
- Excellent and professional English verbal/written communication skills.
- Proficient in Microsoft Office and Google Workplace.
- Strong work ethic and the ability to take direction well and work independently.
