Duties and Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.- Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
- Knowing our services inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.- Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.- Ensure customer satisfaction and provide professional customer support.
Job Type: Full-time
Pay: Php20,- 00 - Php25,000.00 per month
Benefits: - Company events
Free parking
Life insuranceSchedule: Evening shift
Monday to FridaySupplemental Pay:
Ability to commute/relocate:- Pasig City: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):- What CRM tools are you proficient of
Education:- Senior High School (Preferred)
Experience:- Customer Service Representative: 2 years (Required)
Language:
English (Required)
