Greylock Resources is a fast-growing contact center based in Canada. We handle lead generation through all social platforms as well as outbound sales campaigns. We strive to be among the top BPO firms in the Philippines as we commit to becoming the leading work from home opportunity. We pride ourselves in taking good care of our clients and in putting our employees first.Join our team today! Fill out our application from here: http://bit.ly/TelesalesGR-Apply
The Role
You Will Be Responsible For
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- You have at least 2 years experience within a Customer Service role, ideally within the Transport & Logistics industry.
- You pay strong attention to detail and deliver work that is of a high standard
- Fluent in English and Vietnamese
- At least College Level
- Excellent communication skills (oral and written)
What's on Offer
- A role that offers a breadth of learning opportunities
- Flexible working options
- Opportunity within a company with a solid track record of performance
