About this role:We are seeking Customer Service Representatives who will support the largest business function of the company.
Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
- Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
Regularly receive direction from management, escalate questions and refer more difficult issues to staff- Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
Interact with experienced representatives on difficult issues
- Be responsible for coaching new hires and less experienced staff
Respond to inquiries and issues from customers
Minimum of 1 year of experience in banking and financial services or equivalent is preferred but not required.- Must have 2 years of experience working as a Customer Service/Technical Support Representative in a BPO setting.
Must be amenable to work in shifting schedules, which include graveyards, weekends, and holidays.- Must be open to split day-offs or rest days.
Must be amenable to work in McKinley, Taguig.
- Must be willing to support voice function.
Job Types: Full-time, Permanent
Pay: Up to Php45,
- 00 per month
Benefits: - Additional leave
Company events Life insurance
- Opportunities for promotion
Paid training Promotion to permanent employee
Schedule:
Holidays Overtime
Weekends
Supplemental Pay: Overtime pay
Application Question(s):
- What year did you graduate from College (REQUIRED)
Education:
Experience:
- Customer service: 2 years (Required)
BPO: 2 years (Required)- Financial Account: 1 year (Required)
Willingness to travel:
100% (Required)
