Customer Service Representative

Location: Onsite in Pasay, Philippines

Description

As a Customer Service Representative, you'll be a part of bringing humanity to business while delivering exceptional service. Join TTEC's Great Place to Work certified team in the Philippines and become an integral part of a vibrant and supportive culture.

Responsibilities

• Answer incoming communications from customers, including calls, emails, or chats.
• Conduct research to provide accurate and timely answers for customers.
• Resolve escalated or complex inquiries with empathy and professionalism.
• Consult on product or service-related questions, ensuring customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Skills and Qualifications

• Minimum 6 months of customer service experience.
• Completed Senior High School or College education.
• Strong product or service knowledge; able to recognize, apply, and explain relevant information.
• Proficient computer skills and experience using various applications.
• Excellent communication skills, both verbal and written.
• Ability to multitask and manage time effectively.

What You Bring to the Role:

• Passion for helping others and providing peace of mind.
• Willingness to be the difference between an average and an exceptional customer experience.
• Adaptability in handling various customer scenarios with professionalism and empathy.

What You Can Expect:

• Supportive environment focused on career and professional development.
• An inclusive culture and a community-minded organization where giving back is encouraged.
• A global team of curious, lifelong learners guided by core company values.
• Competitive benefits package that may include Paid Time Off (PTO), tuition reimbursement, health and wellness incentives (depending on position).

Join Now for a Chance to Win!

All new hires between September 1 to November 30 will have a chance to win a Samsung Galaxy Z Flip 6.