Customer Service Representative

Description

We are looking for a Customer Service Representative to join our team. The ideal candidate should have 0-1 years of experience in customer service and should possess excellent communication and problem-solving skills.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and social media
• Provide accurate, valid, and complete information to customers
• Resolve customer complaints in a timely and efficient manner
• Identify and escalate priority issues
• Follow up on customer interactions
• Maintain customer records
• Process orders, forms, and applications
• Keep records of customer interactions and transactions
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process

Skills and Qualifications

• 0-1 years of experience in customer service
• Excellent communication skills, both verbal and written
• Ability to handle stressful situations and remain calm under pressure
• Strong problem-solving skills
• Excellent time management and organizational skills
• Ability to work well in a team environment
• Proficiency in MS Office and customer service software
• Experience with CRM systems is a plus
• Fluency in English and one or more local languages