Customer Service Representative - Travel Account | Get 10K Joining Bonus!

About the role

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Mandaluyong City, Metro Manila. This full-time position will involve handling hotel reservations and providing exceptional customer service to our valued clients.

What you'll be doing

• Assisting customers with hotel booking inquiries, modifications, and cancellations
• Providing detailed information about hotel amenities, rates, and availability
• Resolving customer issues and complaints in a professional and timely manner
• Maintaining accurate records and documentation of all customer interactions
• Collaborating with the wider team to ensure seamless customer service delivery
• Adhering to company policies and procedures to deliver a consistent customer experience

What we're looking for

• Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
• Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
• At least a high school graduate with 6 months of solid CSR experience (not necessarily BPO).

What we offer

At IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance coverage
• Generous paid time off and holiday allowances
• Opportunities for career development and advancement

About us

IGT Technologies Philippines, Inc. is a leading provider of innovative technology solutions and services. Our mission is to empower our clients with cutting-edge tools and exceptional customer support, helping them to achieve their goals and thrive in an ever-evolving digital landscape.

If you are excited about joining our dynamic team and contributing to our continued success, we encourage you to apply now.