Customer Service Representative

WHY JOIN OUR TRANSEC TEAM

• Represent one of the top leading brands in PH

Great working environment with real work-life balance

• Performance reviews, annual increases, and incentives

• JOB OBJECTIVE

Assist customers regarding their general inquiries, orders and follow-ups across various communication channels. The position also includes coordination with the in-house team of our client.

• ESSENTIAL JOB FUNCTIONS

Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.

• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.

Efficiently and effectively identify concerns and provide the necessary solutions where applicable.

• Coordinate with several branches and departments to resolve customer concerns and/or requests.

Ensure pending concerns are attended to in a timely manner and escalate as needed.

• SKILLS & QUALIFICATIONS

Must have undergone at least 2nd year of college level.

• At least 6 months of work experience in customer service.

Knowledgeable in using Microsoft Word and Excel or Google Docs and Sheets.

• Good communication skills, both written and oral for both English and Filipino.

Fresh graduates without experience are welcome to apply!

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Company Christmas gift

Company events

• Employee discount

Health insurance

• Life insurance

Opportunities for promotion

• Paid training

Pay raise

• Promotion to permanent employee

Schedule:

• 8 hour shift

Day shift
Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

* Customer Service Representative: 1 year (Preferred)