Customer Service Representative Tier 3 | Onsite at Eastwood Libis Quezon City

Responsibilities:
Our Customer Operations team is highly metric based, which means we expect exceptional results every single day, no exceptions. We expect individuals to flex to varying tasks throughout the day and think on their feet.

• Dependability/ Follow Up: Our Account Representatives need to take a proactive approach to follow up on issues, provide solutions, and get results. We expect timely responsiveness to be a priority. This also includes a sense of urgency and customer-service orientated mindset.

Problem Solve: Troubleshoot and problem-solve leveraging knowledge, resources, qualitative and quantitative information. Customer Account Representatives are expected to collaborate with our internal organization to seek answers and work with our external partners to provide support on issues. There is no one solution or answer when it comes to assisting our customers; we empower and expect our Representatives to find creative

• solutions to difficult problems.

Communication: Provide professional & appropriate internal/external communication as well as proactive progress updates to all stakeholders. This includes, but is not limited to, phone calls, video conferences, emails, and written communication, etc. Also, knowing when to escalate issues to the appropriate parties in order to get the right outcomes for our customers

• Flexibility: Adapting to change with ease and helping customers with change management. As the business changes and grows, we expect our Customer Account Representatives to make suggestions for process improvements and point out areas of opportunity to make things easier for our customers.

Cross-functionality: A desire to learn about different areas of the organization's process and jump in to assist. Being a team player who wants to advance the goals of the organization. Working with internal and external partners on behalf of the customer

Desire for growth: Seeks feedback instead of waiting for it to be given, with the intent to listen, understand, and adjust behaviors as needed. Takes on new tasks to expand knowledge and responsibility. Offers to assist and mentor team members; takes on leadership opportunities without being tasked.Data Driven Decision Making: The ability to pull data from various systems and leverage tools like Excel to understand the data, using it to inform decisions and make recommendations for our customers. Provide insights using business knowledge and data

• .Relationship Management: Building and developing relationship with key internal and external partners to balance business and customer needs. Getting to know our customers so we can find unique ways to support their business.

• Job Requirements:

Bachelor's degree in related field of Business, Economics, Engineering, or Supply Chain preferred but not require

• 5 years work experience, preferably in a customer-centered, high urgency environment.

This is a remote role, and experience and comfortability are needed while operating under minimal supervision and acting in an autonomous manner

• Strong multi-tasking, critical thinking, and problem-solving skills

The ability to remain calm and rational while dealing with high-stress situations

• Exceptional attention to detail + heavy data-entry experience

Strong verbal and written communication skills

• Microsoft Office Suite, SharePoint, and Excel knowledge

SAP and Salesforce knowledge and experience is required

• WHY INTELASSIST

We grow together. We value your effort. We aim to empower you.

Job Type: Full-time

Pay: Php40,

• 00 - Php50,000.00 per month
  
  Schedule:
• Night shift

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 5 years (Preferred)

Language:

English (Preferred)