About WindshieldHUB:
WindshieldHUB is a leading name in on-demand services across the US, known for its commitment to excellence in customer service. We are expanding our team and looking for a Customer Service Representative who is not just adept at handling customer queries but also possesses a knack for sales. Based in the Philippines, this remote role is crucial for maintaining and elevating our brand's value by providing exceptional service and converting service calls into booking opportunities.
Key Responsibilities:
- Handle inbound calls from customers seeking Auto Glass services, ensuring immediate and efficient service.
- Utilize the company's instant system to verify customer information and availability for booking services.
- Prioritize the qualification and servicing of customers, as all incoming calls are pre-qualified, and potential customers are primarily interested in pricing and booking.
- Use sales skills to effectively communicate service options and close bookings, aligning with customer needs and company availability.
- Ensure the highest customer satisfaction level by understanding and promptly addressing customer inquiries.
- Maintain a strong focus on achieving sales targets and meeting booking expectations.
- Collaborate with the team to continually improve the customer experience and streamline the booking process.
- Uphold company standards in providing top-notch customer service and sales efficiency, making this role ideal for someone with substantial experience in both customer service and sales.
Skills and Qualities Required:
- Proven experience in customer service and sales.
- Strong active listening and communication skills.
- Ability to make quick decisions and solve problems efficiently.
- Proficient in using technology and capable of handling a desktop computer with a noise-canceling headset.
- Energetic, articulate, and able to work independently.
- KPI and target-oriented, with a focus on achieving sales goals.
- Punctuality and a strong work ethic.
- Proficiency in English (Level C1 or C2).
- Amendable to work onsite in Metro Manila this 2024 (TBD)
Benefits:
- Competitive salary and performance incentives.
- Opportunities for growth and advancement.
- A dynamic and supportive work environment.
WindshieldHUB is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply Today and Drive Your Career Forward with WindshieldHUB!
