Customer service agents are required to build strong relationships with clients and act as a liaison between the customer and the company while maintaining the highest level of confidentiality.
Essential Job Duties And Responsibilities
- Service calls within 5 to 7 minutes.
- Validate customer information.
- Deliver information about services.
- Handling customer complaints.
Preferred Skills, Knowledge And Abilities
- 1-2 years of direct experience in customer service and financial products preferred.
- Strong oral and written language skills.
- Advance English level
- Ability to learn quickly and exhibit tech savviness.
- Passionate about helping customers find a resolution to their problems.
- Ability to work well under pressure, multi-task, and prioritize responsibilities.
- Adaptable to working in a changing environment and to actively seek feedback and incorporate it into your work style.
- Motivated to handle a high volume of inbound volume each day leading to positive client outcomes.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Proficient in internet navigation and MS Office.
