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SUMISHO MOTOR FINANCE CORPORATION

Customer Service Representative

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

Candidate must possess a 4-year bachelor's degree graduate in Business Studies/Administration/Management, Finance/Accountancy/Banking, Marketing, Others or equivalent.
  • Preferably 6months-1year Experienced Employee specialized in Customer Service or equivalent.
  • Job Purpose:

The Primary Role of a Branch Customer Relations Representative is to champion customer-focused attitude in handling and provide immediate and timely responses to Customers, both internal and external.
  • Duties and Responsibilities:
Handles all customer-related walk-in, inbound calls, SMS, emails correctly and in a timely manner. This will include but not limited to the following: Loan balance inquiry, collection-related issues, requests regarding loan adjustments, payment arrangements. May also handle customer complaints.
  • Attainment of prescribed KPIs and KRAs set by the Department/Division.
Handles all customer-related outbound calls for requests, follow-ups, inquiries related to customer's Sumisho loan.

Job Types: Full-time, Permanent

Schedule:
  • 8 hour shift
Supplemental Pay:
  • 13th month salary
Bonus pay
* Performance bonus

More Info

Industry:Other

Function:Finance

Job Type:Permanent Job

Skills Required

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Date Posted: 24/10/2024

Job ID: 97774779

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