Customer Service Representative

Company Description

Leisurely is a hospitality company located in South Goa district that aims to provide the best experiences to its customers. Curated in 2019, Leisurely offers luxurious and homely accommodations for friends, families, and colleagues to create lasting memories. They bring together homeowners with gorgeous properties and travelers in search of reliable luxury and a private serviced home. With locations across various exotic destinations, Leisurely offers unbeatable prices for luxury holiday experiences.

Role Description

This is a full-time on-site role for a Customer Service Representative at Leisurely. As a Customer Service Representative, your day-to-day tasks will involve providing excellent customer support and ensuring customer satisfaction. You will be responsible for delivering exceptional customer service and creating a positive customer experience for both homeowners and travelers.

Job Summary

Leisurely Stays is seeking a dedicated and personable Concierge to join our team. The ideal candidate will be responsible for providing exceptional customer service, assisting guests with their needs, and ensuring a memorable stay.

Key Responsibilities

Customer Service: Respond promptly to guest inquiries via phone, email, and chat.
Issue Resolution: Address and resolve customer complaints and issues efficiently.
Information Provision: Provide guests with information about local attractions, amenities, and services.
Booking Assistance: Assist guests with booking reservations and making changes as needed.
Follow-Up: Ensure all guest interactions are documented and follow up to ensure satisfaction.
Collaboration: Work closely with other departments to provide seamless service.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Service skills
• Experience in delivering exceptional customer satisfaction
• Strong problem-solving and communication skills
• Ability to handle customer inquiries and complaints with professionalism
• Excellent interpersonal skills and ability to build rapport with customers
• Experience in the hospitality industry is a plus
• Knowledge of South Goa district and tourist attractions is beneficial
• Availability to work full time and on-site
  

To Apply
Please send your resume and a cover letter detailing your experience and qualifications to [Confidential Information].