We're seeking organized and dedicated Customer Service Representatives to join our team, to service our network of businesses worldwide.
Requirements
- Minimum of 1-year verified experience as a Customer Service Representative within B2C or B2B contexts
- Proficient English communication abilities, both written and verbal, achieving at least a B2 proficiency level
- Exceptional phone, email, and instant messaging communication proficiencies
- Strong organizational and time management competencies
- Technologically adept and well-versed in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
- Skilled in using word-processing software and spreadsheets, such as MS Office
- Familiarity with online calendars and scheduling systems, such as Google Calendar
- Proactive and confident demeanor with meticulous attention to detail
- Able to work the night-shift
Duties And Responsibilities
- Handle both incoming and outgoing calls
- Address customer concerns promptly and effectively
- Cultivate enduring relationships and foster trust with customer accounts through transparent and interactive dialogue
- Strive for customer satisfaction in every interaction
- Maintain thorough records of customer engagements, update customer accounts, and organize documentation
- Adhere to communication protocols, guidelines, and company policies
- Go the extra mile to actively engage with customers
- Perform miscellaneous tasks as needed
Technical Requirements:
- USB Headset
- Functional Webcam
- Functional Computer
- Internet Service with a minimum speed of 25 Mbps via cable connection
Benefits
- Comprehensive Health Insurance Coverage (HMO)
- Performance-Based Incentive Programs
- Embracing and Inclusive Workplace Culture
- Continuous Upskilling and Development Opportunities
- Full Work-From-Home Arrangement
- Dedicated and Supportive Team Environment
- Pathways for Professional Advancement
- Engaging and Enjoyable Work Atmosphere
