JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE Telephone (IVR) Team The voice service team interacts with users through voice mode to complete service tasks.
Responsible for answering pre-sales, in-sales, and after-sales inquiries on the customer service hotline.
- Provide timely and effective solutions to requests received during phone conversations.
Ensure timely answering of calls, efficient communication, adherence to standard online time, and maintain the smoothness of agent.- Provide customers with good service attitude and professionalism, and resolve order issues.
Optimal suggestions received via phone should be promptly conveyed;
- Responsible for completing work tasks assigned by superiors.
- Job Requirements:
Priority given to those with basic knowledge of hotel industry.
- Possess good professional ethics and stress resistance, work diligently, have a sense of responsibility, good communication skills, and team spirit.
Accept shift work and rotating break.
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php25,000.00 - Php30,000.00 per month
Benefits: Flextime
Opportunities for promotion Promotion to permanent employee
Schedule:
Holidays Rotational shift
Supplemental Pay:
Bonus pay Performance bonus
* Yearly bonus
