Responsibilities:
Customer Support:
- Respond promptly to customer inquiries and concerns related to online orders placed on Lazada, Shopee, TikTok, and other platforms.
- Provide knowledgeable answers regarding product availability, shipping, delivery status, returns, and refunds.
Issue Resolution:
- Investigate and resolve customer issues efficiently and professionally, ensuring customer satisfaction.
- Document all interactions, transactions, and resolutions accurately
Communication and Coordination:
- Collaborate with logistics, warehouse, and sales teams to expedite resolutions and ensure timely delivery of orders.
- Communicate effectively with third-party logistics partners and platform support teams to escalate and resolve complex issues.
Problem Solving:
- Identify recurring issues or trends affecting customer satisfaction and propose solutions to management.
- Proactively anticipate customer needs and recommend improvements to enhance the overall customer experience.
Reporting:
- Compile weekly and monthly reports summarizing customer service metrics, trends, and key insights.
- Present findings and recommendations to management to drive continuous improvement in customer service operations.
Qualifications:
- Proven experience (1-2 years) as a Customer Service Representative or similar role, preferably in an e-commerce or digital marketplace environment.
- Familiarity with online platforms such as Lazada, Shopee, and TikTok, including their order management systems and customer service protocols.
- Strong problem-solving skills with the ability to navigate and resolve customer complaints effectively.
- Excellent communication skills, both verbal and written, with a customer-focused approach.
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work collaboratively in a fast-paced team environment and prioritize tasks effectively.
Preferred Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Experience in handling customer inquiries via social media platforms (e.g., Facebook, Instagram) is a plus.
- Multilingual proficiency is advantageous, especially in languages relevant to your customer base.
Job Types: Full-time, Permanent
Pay: From Php20,
- 00 per month
Benefits: - Employee discount
Opportunities for promotion Pay raise
- Promotion to permanent employee
Schedule:
Weekends
Supplemental Pay:
Education:
Experience:- Customer Service Representative: 1 year (Preferred)
Language:
English (Preferred)
