Respond promptly to customer inquiries via phone, email, or live chat in a courteous and professional manner.- Provide accurate information about products, services, and policies.
Handle and resolve customer complaints and concerns effectively, aiming for first-call resolution whenever possible.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Collaborate with other departments to ensure customer issues are resolved promptly.- Keep accurate records of customer interactions, transactions, comments, and complaints.
Identify and escalate priority issues to the appropriate team members.
- Follow communication procedures, guidelines, and policies.
Job Type: Full-time
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer Service Representative: 1 year (Preferred)
Language:
* English (Preferred)
