Customer Service Representative (Outbound Caller) - Permanent WFH

ROLE SUMMARY

Our client is seeking a highly motivated and enthusiastic Outbound Caller to join their team and engage drivers for one of their delivery partners. The primary responsibility of this role is to engage with inactive applicants and convert them into an active driver. The successful candidate will be an excellent communicator, results-driven, and passionate about sales and customer service.

• SCHEDULE: 8:00 AM 5:00 PM Pacific Daylight Time (11:00 PM 8:00 AM Philippine Standard Time), follows Philippine holidays

• POSITION TYPE: Full Time

• WORK ARRANGEMENT: Remote

• ESSENTIAL FUNCTIONS:

Make outbound calls to a list of inactive drivers to reactivate their accounts and encourage them to start driving again

• Maintain a high volume of daily calls while consistently achieving success targets and performance goals

Record and update driver information in the company's CRM system accurately

• Improve techniques and strategies continuously based on performance data and industry trends

Collaborate with team members and management to identify best practices and areas for improvement

• QUALIFICATIONS:

At least 1 year of experience in outbound sales, telesales, or a related field

• Experience in the gig economy, ride-sharing, or delivery service industry is a plus

Familiarity with CRM systems

• Excellent written and verbal communication skills, with a customer-centric approach

Strong negotiation and persuasion abilities

• Proven track record of achieving success targets and quotas

Ability to work independently and in a team environment

Job Type: Full-time

Pay: Php39,

• 00 - Php47,000.00 per month
  
  Benefits:
• Work from home

Schedule:

• 8 hour shift

Evening shift

Supplemental Pay:

13th month salary