Responsible for handling queries and concerns; provides appropriate solutions to complaints. Keep and maintain records and database of customer, monitor dash board to ensure effective and efficient transport service to clients.
Responsible for helping customers with questions or concerns regarding our App and company services.- Respond to customer calls and emails and answer questions about services.
Provides quick response to inquiry.
- Handles customer concerns or complaints. Process and release refund as necessary.
Maintain accurate Customer Relationship Management (CRM) database. Regularly update client's information.- Monitor delivery to clients.
Monitor Upfront dashboard (delivery, sales, top up, and new user).
- Perform general administrative task.
Other tasks that may be assigned from time-to-time.
Assists Riders concerns and queries regarding Upfront app and company services.- Monitors Rider's location and status of delivery.
Updates Rider's delivery monitoring
- Track delivery with real time ETA's
Monitor top up balance of Riders.- Daily monitoring of Upfront dashboard
Graduate of any four-year business-related course.- With at least two (2) years working experience handling similar role in logistics or delivery service company.
Computer literate. Well versed in Microsoft office.
- Excellent analytical skills and decision-making ability.
Excellent time management abilities.- Good interpersonal and customer service skills.
Excellent communication skills.
- Can work at a minimal supervision.
- WORKING SCHEDULE: 6 days / week
Job Type: Full-time
Pay: Php18,
- 00 per month
Education: - Bachelor's (Preferred)
Experience:
- Customer Service Representative: 1 year (Preferred)
Language:
English (Preferred)
