Attends to client inquiries by phone or thru email regarding new or existing products and services.
Receives customer requests by phone or thru email.
Analyzes customer requests and provides necessary information.
Ensures effective handling of customer complaints and requests.
Classifies and resolves customer complaints and requests.
Coordinates with Field Technical Support Section for any technical service related concerns.
Monitors and provides timely feedback to clients regarding request, query, and complaint.
Prepares reports on a regular basis for submission to clients immediate superior and project managers.
Prepares forms for any terminal related requests.
Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Customer Service Representative as may be formally and officially defined by the immediate superior or by the executive management.
Requirements
Graduate of academic course/s in the area of ABM or STEM.
Has acquired an NC in Customer Services is a plus.
Computer literate in windows-based applications with the ability to learn customer service software applicants.
With professional verbal and written communications skills.
