Customer Service Representative (Non-Voice)

Logix BPO is actively looking for CSR in Cebu!

_Tons of perks and benefits await, including:_

• _Competitive pay salary starting at P21K + BENEFITS_

_Opportunities for PROMOTION & COMMISSION _

• _

Amazing WORK Environment!_

• Responsibilities:

Responding to Emails: Address customer inquiries, complaints, and requests via email, ensuring clear, timely, and accurate responses.

Handling Live Chat Support: Provide real-time assistance to customers through chat, resolving issues and answering questions promptly.Managing Social Media Inquiries: Monitor and respond to customer messages and comments on social media platforms, maintaining a professional tone.

• Processing Orders and Refunds: Handle order processing, returns, and refunds, ensuring that transactions are carried out smoothly.

Updating Customer Information: Maintain and update customer records in the company's database, ensuring accuracy and completeness.

Troubleshooting Issues: Identify and resolve technical issues or product-related problems through written communication.Escalating Complex Issues: When necessary, escalate unresolved or complex issues to higher-level support or specialized teams.

• Documenting Customer Interactions: Log all customer interactions, issues, and resolutions accurately in the company's CRM system.

Providing Product Information: Offer detailed information about products or services, including features, pricing, and availability.

Collaborating with Other Teams: Work with other departments (e.g., technical support, sales, logistics) to ensure customer issues are resolved efficiently.

• Qualifications:

Excellent Written Communication Skills: Ability to clearly and effectively communicate through email, chat, and other written platforms.

Strong Reading Comprehension: Ability to quickly understand and respond to customer inquiries or issues.Attention to Detail: Accuracy in understanding customer needs and providing the correct information or solutions.

• Typing Speed and Accuracy: Proficiency in fast and accurate typing, often with a required minimum typing speed (e.g., 40-60 words per minute).

Problem-Solving Skills: Ability to think critically and provide solutions to customer problems in a calm and efficient manner.

Basic Technical Skills: Familiarity with using customer service software, CRM systems, and basic computer applications (e.g., Microsoft Office, email platforms).Time Management: Ability to handle multiple tasks and respond to customer queries within a designated time frame.

• Customer-Focused Attitude: Demonstrated ability to maintain a positive and professional demeanor while handling customer inquiries.

Experience in Customer Service: Previous experience in a customer service role, especially in a non-voice environment, is often preferred.

Ability to Work Independently: Self-motivation and the ability to manage tasks with minimal supervision, especially in remote or work-from-home settings.

Note: This position requires working from our office location in Cebu. Remote work or relocation assistance is not available for this role.

_

Why Logix Logix BPO loves to share our vision for future growth within our business and discuss how you could be pivotal in bringing that vision to life. We want to hear about you, and how your experiences to date have shaped you into our ideal candidate._

_We appreciate all applications, but only shortlisted candidates will be contacted for an interview._

Job Type: Full-time

Pay: Php20,

• 00 - Php24,000.00 per month
  
  Benefits:
• Company Christmas gift

Company events

• Health insurance

Schedule:

• 8 hour shift

Supplemental Pay:
Commission pay