WHO WE ARE_
Asiatel Outsourcing_ is experiencing unprecedented growth and is actively seeking top-tier talent to join our esteemed FinTech Team. As we continue to expand our operations, we are committed to fostering a culture of excellence and innovation.
Join one of the most dynamic and rapidly expanding teams of 2024! Become a vital member of our team as a _CUSTOMER SERVICE REPRESENTATIVE
_ for our pioneering International Telco Account.
We are seeking a dedicated and professional _Customer Service Representative (CSR)
_ to join our team. The _CSR
_ will handle customer inquiries, resolve issues, and provide exceptional service through inbound and outbound calls and emails. The ideal candidate will represent the company positively, process inquiries accurately, ensure compliance with regulations, and maintain up-to-date knowledge of the products and services.
We are looking for individuals who are passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment. This is an incredible opportunity to be part of a dynamic team at the forefront of the financial technology industry.
If you are ready to embark on an exciting career journey with ample opportunities for growth and development, then we invite you to join us at Asiatel Outsourcing. Take the next step in your career and become a valued member of our pioonering Telco Team! Apply now to seize this extraordinary opportunity.
- Provide a high level of customer service, respond to inbound calls and emails (handles customer's queries by explaining procedures; answering questions; providing information, and resolution for customers. And proactively do outbound calls as necessary.
Present the best image of the company as the first contact with a client or potential client.- Gather information useful in providing recommendations and solutions to a technical problem.
Maintain up-to-date knowledge of company products and services.
- Educate customers on the features of company products/services to minimize technical challenges.
Follow-up on customers to ensure their issues are completely resolved.- Provides General Customer Service support with the aim to build a strong relationship between the Customer and the Company
Contributes to team effort by accomplishing related results as needed.
- Maintains communication with your Team Manager /Operations and other departments as needed.
Maintain a regular and reliable level of attendance and punctuality.- Perform appropriate duties as assigned by Management. Other duties may be assigned.
- 2 years Customer Service Representative experience in Call center - international account.
Excellent communication skills- Experience working under a Mobile or Telco campaign is a plus
Amenable to work on a night shift schedule including weekends
- Willing to work onsite in Ortigas Center Pasig
Proven customer service experience, preferably in a similar role.- Excellent communication skills, both verbal and written.
Speaking in Bisaya is a plus.
- Strong problem-solving abilities and attention to detail.
Ability to work within established procedures and compliance regulations.- Up-to-date knowledge of company products and services.
Ability to educate customers on product features and troubleshoot technical issues.
- Reliable attendance and punctuality.
Ability to work collaboratively with various departments.
Job Types: Full-time, Permanent
Pay: Php27,- 00 - Php29,000.00 per month
Benefits: - Company Christmas gift
Company events
Life insurance- Opportunities for promotion
Promotion to permanent employee
Schedule:
Evening shift Late shift
Night shift
Supplemental Pay:
Experience:- Customer Service Representative: 2 years (Preferred)
BPO: 2 years (Preferred)
- Mobile/Telco: 2 years (Preferred)
Troubleshooting: 2 years (Preferred)
Language: Bisaya (Preferred)
