Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Work on site

Permanent Full time

Early/Dayshift and Shifting schedule

• RESPONSIBILITIES:

Provide top-notch customer service to pre- and post-sale customers via e-mail and phone. Ensure a positive customer experience for all contacts.

Managing large amounts of inbound calls in a timely manner
Identifying customer needs, clarifying information, researching every issue, and providing solutions and/or alternatives
Transcribing data from recordings or phone conversations, and emails

Take payment information & other pertinent information such as addresses & phone numbers

Liaise with client account representatives and work through unwarranted or unjustified negative feedback on accounts.
Assist the client management team in coordinating client sales initiatives, contests, and/or promotions.Other duties may be assigned to assist the client's team

• QUALIFICATIONS

With at least 1-2 years of a customer service experience in a call center or BPO company

University/college degree is an asset, High school diploma, general education degree, or equivalent
Demonstrated experience handling a variety of customer service issues
Excellent written & verbal communication skills along with active listening

Good data entry skills, fast typing speed, computer savvy
Prior retail experience is an advantage
With Basic Microsoft Excel experience
Team player who can work with a variety of people throughout the company
Willingness to learn, ability to take initiative

• Perks and Benefits:

Competitive Salary Offer

Opportunity to work with an Australian Client

HMO Medical and Dental

Paid leave benefits after regularization (VL and SL)

13thMonth Pay

Quarterly and Yearly Company Events

. Free brewed coffee on-site

Job Types: Full-time, Permanent

Pay: Php25,

• 00 per month
  
  Benefits:
• Company Christmas gift

Company events

• Free parking

Health insurance

• Promotion to permanent employee

Schedule:

• 8 hour shift

Afternoon shift

• Day shift

Early shift

• Holidays

Monday to Friday

• Rotational shift

Shift system

• Weekends

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Required)

Experience:

• MS Excel, Outlook, PowerPoint: 2 years (Required)

Customer service representative: 2 years (Required)

• Live Chat customer service: 2 years (Required)

Language:

• English (Required)

Location:

• Angeles City, Pampanga (Required)

Willingness to travel:

• 100% (Required)

Expected Start Date: 07/30/2024