Description
Staff4Me is currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service to both English and Mandarin-speaking customers. This is a great opportunity to utilize your language skills and assist our diverse customer base in a professional and friendly manner.
Responsibilities
- Respond to customer inquiries and provide accurate information in a timely manner.
- Assist customers with product and service-related questions or concerns.
- Navigate and utilize internal systems and databases.
- Resolve customer issues by providing appropriate solutions and alternatives.
- Ensure customer satisfaction and retention by building positive relationships.
- Follow company policies and procedures to ensure consistency and quality.
- Collaborate with internal teams to address customer issues and improve processes.
- Maintain thorough and accurate customer records.
Requirements
- Fluency in both English and Mandarin (spoken and written).
- Prior customer service experience is preferred.
- At least 1 year of relevant experience
- Excellent communication skills and ability to adapt to different customer needs.
- Strong problem-solving and time-management abilities.
- Attention to detail and ability to prioritize tasks.
- Ability to work well in a team-oriented environment.
- Proficiency in using computer systems and software.
Salary: Php 48,000
