Customer Service Representative

Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, should also have some accounts background,

Responsibilities:

- Account Management skills

- Accounts knowledge - preferable credit control experience, reconciliation
- Answer incoming customer inquiries via phone, email, and chat in a professional and friendly manner
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Upsell products or services to increase revenue
- Maintain customer records by updating account information
- Resolve customer complaints promptly and effectively
- Collaborate with other departments to ensure customer satisfaction

Qualifications:

-Accounts Background, Credit control and reconciliation of accounts
- Excellent communication skills in English;
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and recommend appropriate solutions
- Multilingual abilities are advantageous
- Knowledge of phone etiquette and customer service principles

Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a supportive work environment. If you have a passion for helping customers and possess the required qualifications, we would love to hear from you!

Job Types: Full-time, Permanent

Pay: Php18,

• 00 - Php25,000.00 per month
  
  Benefits:
• Flextime

Free parking

• On-site parking

Work from home
Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Commission pay

• Performance bonus

Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Account management: 1 year (Preferred)

• Credit control, Accounts Reconciliation: 2 years (Required)

Language:

English (Required)