JustPressOne is a fast-growing BPO company dedicated to providing exceptional services to our clients and customers. As we continue to expand our reach, we are seeking enthusiastic and motivated individuals to join our team. If you are a results-driven professional with excellent communication skills and enjoy connecting with people, this could be the perfect opportunity for you.
We are currently looking for Customer Service Representatives to join our vibrant team. In this role, you will be the first point of contact of our valued customers. Your primary responsibility will be to provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive overall customer experience. This role requires strong communication skills, empathy, and the ability to work collaboratively with other team members to achieve customer satisfaction goals.
Responsibilities:
- Receive high volume inbound calls with excellent customer service skills
Communicate with customers through chat/sms- Make outbound calls to provide customer updates
Schedule customer appointments
- Respond promptly and professionally to customer inquiries via phone
Resolve customer issues and complaints with a focus on finding effective and efficient solutions- Provide accurate information about the services being performed
Keep detailed records of customer interactions, transactions, comments, and complaints
- Collaborate with other departments to address and resolve customer concerns
Stay up to date on product knowledge and company policies to provide accurate information to customers- Work towards achieving individual and team performance targets
Qualifications:- Very good to excellent English communication skills
Very good comprehension skills
- Able to multi-task and keen to details.
Works well under pressure- Can work with minimal supervision.
Results driven and goal achiever.
- High school diploma or equivalent; college degree is an advantage.
One (1) year of BPO experience- Handled international voiced campaigns for CUSTOMER SERVICE
Has own PC / Laptop, headset, and a reliable internet.
- Has quiet/conducive work environment.
- PC Requirements: (need not apply if PC is not compatible with below)
Windows System 10 or above
- Intel core i5, 6th gen or above
8gb ram (minimum)- dual monitor (or must obtain one after hired)
dual ISP (backup internet different than main)
Start next week and be part of the best team that sets you up for great opportunities. Here at JustPressOne, we offer the following benefits:
Non-taxable allowance & night differential- Complete government mandated benefits
13th-month pay.
- Opportunities for career advancement within the company.
Leave credits and Health insurance benefits! Employment engagement activities & other perks
Interested applicants need as well to complete this Personality Test before submitting their resume. Kindly complete the assessment by clicking this link: https://app.testgorilla.com/s/xmr2iuns
Job Type: Full-time
Pay: Php26,
- 00 per month
Benefits: - Company Christmas gift
Company events Work from home
Schedule:
Monday to FridaySupplemental Pay: Overtime pay
Application Question(s):
- Do you have your own equipment for work for home
Education:
- Senior High School (Required)
Experience:
* International voiced campaigns for CUSTOMER SERVICE: 1 year (Required)
