Customer Service Representative

What is your mission

We are looking for an experienced Customer Service Representative to promote the business, which sells fantastic gift experiences and delicious cakes. Our goal is to provide excellent customer service, increase customer satisfaction, loyalty, and retention, and increase customer satisfactiona person with a mindset to leave the world a little sweeter than we found it.

Since the position is seasonal, the employees can stay up to five months till February. Retention or promotion to regular employment will be available at the company's decision, pending a performance review.

You will provide the best service to our partner brands by performing these tasks:

• Handles phone and email inquiries regarding the order process and shipping

Ensures that we deliver amicable resolutions to issues

• Reports directly to the Customer Service Supervisor, completing a daily end-of-shift report.

• Who are we looking for

• Must have customer service experience

Good English communication skills

• Basic email knowledge with at least 40 wpm

Willing to work on weekends and holidays and shifting schedules.

• Willing to work for five months sans HMO (HMO will not be available for seasonal employees due to its year-long contract with the service provider.)

• Company Perks:

• Free meals and snacks

Comprehensive HMO benefits and life insurance since day 1

• Dynamic company events

Opportunities for promotion

• Above-industry salary package and incentives

Free learning and development courses for your personal and career growth

Job Type: Full-time

Pay: Php20,

• 00 - Php35,000.00 per month
  
  Benefits:
• Company events

Gym membership

• Life insurance

Paid training

• Pay raise

Staff meals provided
Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary

Anniversary bonus
* Overtime pay