What You Will Do:- Handle all incoming phone calls with courtesy and professionalism, ensuring a positive and supportive client experience.
Answer inbound customer calls and effectively respond to clients inquiries, ensuring the resolution of concerns whenever possible.- Review merchant statements, explaining rates and fees, educating merchants on chargebacks, assisting with profile changes, and locating missing transactions in their funds.
Reconcile batches, ensuring accuracy from the funded amount to the merchant's account, and guide merchants on using web-based portals provided by their service provider.
Possess good communication skills to engage clients positively.
- Willingness to work night shifts, shifting schedules, weekends, and holidays.
With or without BPO experience, and preferably with financial account experience.- Previous experience working with Merchant Services, Customer Service, and Technical Support is an advantage.
Call center-related training is desired but not mandatory.
- Able to work on-site, providing your valuable contribution to our team environment.
If you are ready to take on a challenging and rewarding role, apply now!
- Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
Job Types: Full-time, Fixed term
Benefits:
* Paid training
