Customer Service Representative | Healthcare LOB

Customer Services Rep

DUTIES & RESPONSIBILITIES

The multi-skilled, multi-channel CSR provides services to a client in a healthcare facility is essential to sustaining excellent customer service over a variety of its communication channels. Possessing a wide range of skills, flexibility, and a customer-focused mindset, these experts make a substantial contribution to the triumph of the client endeavors by guaranteeing favorable customer encounters and cultivating robust client connections, as well as adhering to healthcare sector regulations. Specific duties and responsibilities are:

• Customer Interaction and Support:
  

• Appointment Scheduling and Management:
  

• Billing and Insurance Support:
  

• Medical Records Assistance:
  

• Health Information and Education:
  

• Complaint Resolution and Escalation:
  

• Emergency Response and Crisis Management:
  

• Multi-Channel Engagement:
  

• Technical Proficiency:
  

• Compliance and Privacy:
  

• Collaboration with Hospital Departments:
  

• Quality Metrics and Reporting:
  

  QUALIFICATIONS:

• At least 2 years in college .
  

• Willing to work in Makati City.
  

• With background in local or international healthcare accounts; preferably with background in handling HMO/ Insurance.
  

• With background in sales
  
  Job Type: Full-time
  
  Pay: Php18,500.00 - Php22,000.00 per month
  
  Benefits:
• Company events

Flexible schedule

• Free parking

Health insurance

• On-site parking

Paid training
Schedule:

• 8 hour shift

Day shift
Supplemental Pay:

• 13th month salary

Overtime pay

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Customer Service: 1 year (Required)