Job Description
About Our Client
At Seth Media, we're not just another companywe're a tight-knit team with ambitious goals and a vision to create a people-first culture.
We believe in empowering our employees, encouraging autonomy, and fostering a work environment where everyone can learn from their mistakes and contribute to meaningful projects. Our commitment to diversity and inclusion drives our success and makes us stronger as we scale.
In just three years, we've grown into a thriving global e-commerce company, launching 15 online stores and serving over 200,000 customers across the USA, Europe, and beyond. Our team of 60 talented individuals from around the world is dedicated to delivering high-quality physical products directly to customer doors. As we continue to expand, we're building a dynamic 10-person marketing team in Vilnius, conveniently located near the Europa shopping mall.
If you're passionate, proactive, and ready to take pride in our collective achievements, read onwe might be looking for you!
The Role:
Customer Service is one of the pillars of our company. The Customer Service Representative is in charge of creating a memorable experience for our clients both pre and post purchase, it is a role that impacts the business directly, and we aim to provide the best customer service possible in line with our will as a company to provide a best in class customer experience.
Responsibilities:
Answering customer inquiries via Live and Email
The ability to think independently, creatively and critically with a high level of emotional intelligence
Identifying and resolving customer issues and complaints in a timely and professional manner.
Ensuring customer satisfaction by providing accurate information, timely follow-up, and effective solutions to their problems.
Collaborating with internal teams to resolve complex customer issues.
Documenting customer interactions and maintaining accurate records of customer inquiries and issues.
Staying up-to-date on product knowledge, industry trends, and customer service best practices.
Contributing to process improvement initiatives aimed at enhancing customer experience and service delivery.
Job Requirements:
3 + years of experience as a CS Agent.
Excellent communication and interpersonal skills, with a strong ability to build rapport and establish relationships with customers.
Strong problem-solving and critical thinking skills, with the ability to think creatively and develop innovative solutions to customer issues.
Ability to work in a fast-paced environment, multitask, and manage competing priorities effectively.
Very Good English communication skills (Spoken/Written)
Nice to Haves:
Excellent communication skills: They must be able to communicate clearly and effectively with their team, other departments, and customers to resolve issues and provide support.
Problem-solving skills: They must have the ability to identify problems and develop effective solutions to resolve customer issues.
Customer focus: A head of customer support must be customer-focused, ensuring that their team understands the importance of providing excellent customer service.
Proficiency in using customer service software and platforms
Time management skills: They must be able to prioritize tasks and manage their time effectively to meet deadlines and ensure customer satisfaction.
Conflict resolution skills: They must be able to resolve conflicts and handle difficult customers or situations.
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