ZigZag is looking for a Customer Service Representative to join our team!Our client is one of Europe's fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest.
They proudly celebrates diversity. They are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.
We are looking for a seasoned Senior Customer Service Specialist to join our team. The ideal candidate will have extensive experience in customer service, excellent communication skills, and a proven track record of resolving complex customer issues effectively. As a Senior Customer Service Specialist, you will oversee a team of customer service representatives and ensure that our customers receive outstanding support and all their needs are met.
Manage and resolve escalated customer complaints and issues promptly and effectively.
- Monitor team performance to ensure all customer interactions meet company standards and goals.
Train and mentor junior customer service representatives to enhance their skills and performance.- Develop and implement customer service policies and procedures to optimize efficiency and customer satisfaction.
Collaborate with other departments, such as Sales and Marketing, to ensure a seamless customer experience.
- Analyze customer service data to identify trends and develop solutions to improve overall customer satisfaction.
Handle complex and high-value customer accounts, ensuring strong relationships and repeat business.
Proven experience as a Senior Customer Service Specialist or similar role in a fast-paced environment.- Strong leadership and team management skills.
Excellent communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
Proficiency in CRM software and other customer service tools.- Analytical mindset with a focus on continuous improvement.
Must be willing for a one year contract- This is a shifting schedule: different working days from Monday-Sunday but fixed dayshift
Must be willing to report onsite in Ortigas, Pasig City
Job Type: Full-time
Schedule: Day shift
Application Question(s):
- Are you willing to report onsite in Pasig City
The working schedule is fixed dayshift but shifting work days from Monday to Sunday. Please confirm if this is fine with you.
Experience:
Customer Service Representative: 2 years (Preferred)
