Customer Service Representative (Financial Account)

Job Description:

We are looking for an experienced Customer Service Representative to join our team. The ideal candidate will possess excellent customer service and communication skills, as well as a strong knowledge of our company's products.

• Responsibilities:

Responding to customer inquiries in a timely and professional manner

• Resolving customer issues in an efficient and effective manner

Assist customers with account set-up, modification and closures. Provide guidance on account services and features.

• Providing excellent customer service

Following up with customers to ensure satisfaction

• Maintaining accurate records of customer interactions

Updating customer information in the system

• Assisting with other customer service-related tasks as needed

• Requirements:

Has at least 6 months of Financial BPO experience.

• Excellent communication and interpersonal skills

Ability to handle difficult customer service situations

• Strong problem-solving skills

Ability to work independently with minimal supervision

• Willing to start As soon as possible

Willing to work in ortigas

Job Type: Full-time

Pay: Php25,

• 00 - Php28,000.00 per month
  
  Benefits:
• Company events

Health insurance

• Opportunities for promotion

Paid training

• Promotion to permanent employee

Staff meals provided
Schedule:

• 8 hour shift

Rotational shift

• Shift system

Application Question(s):

• How many months or years of BPO experience do you have

* Are you willing to work onsite