Customer Service Representative

Your Bridge to Balancing Work and Life, Night After Night!

Looking for a career where your personal time is truly valued Here's a role designed with work-life balance at its core. We understand the importance of time outside the office, providing a night shift schedule that allows you to embrace daytime priorities and personal passions. Join an organization that respects your need to unwind, offering a supportive atmosphere where you can thrive professionally while prioritizing what matters most after hours.

As a Customer Service Representative, you'll manage customer inquiries via email and live chat, with the potential to assist with calls in the future. You'll provide tracking details, troubleshoot product issues, and process returns and replacements for defective items. With daily targets and precise standards to meet, this role suits an organized, customer-oriented individual who can effectively manage time and tasks in a fast-paced environment.

Job Overview: Make a Night and Day Difference!

Employment type: Full-time

Shift: Night Shift (Fixed Weekends Off)

Work setup: Onsite, Davao

Perks: Day 1 HMO, Above-market salary, Work Life Balance

Serving with Purpose, Every Step of the Way!

• Handle customer inquiries via email and live chat (potential to assist with calls in the future).
  
• Meet daily targets:
  

• No missed live chats.
  
• Respond to at least 95+ emails per day.
  

• Provide tracking information and shipment details to customers.
  
• Troubleshoot product issues and offer practical solutions.
  
• Process credits or replacements for defective items.
  
• Manage return authorizations efficiently.
  
• Respond accurately and promptly to product-related inquiries.
  
• Document all customer communications systematically.
  
• Take on additional tasks as assigned by Leadership.
  

Requirements

The Right Fit for Service Excellence!

• 3-5 years of experience in customer service
  
• Background in online retail support, assisting customers with orders, store policies, and product inquiries
  
• Familiarity with software tools (training provided) such as:
  

• Shopify Backend
  
• Live Agent (Email and Chat Platform)
  
• Outlook
  
• Microsoft SharePoint & Teams
  

• Motivated individual, eager to grow, enthusiastic about learning products, and comfortable discussing them with customers
  
• Strong team player, always willing to lend support
  
• Excellent written communication skills for handling email and chat interactions
  
• Proven ability to meet and exceed performance targets
  
• Strong problem-solving skills with keen attention to detail
  
• Customer-focused with a commitment to delivering high-quality service
  
• Ability to multitask effectively in a fast-paced environment while following standard operating
  

Benefits

A Package that Balances Work and Wellness!

• Day 1 HMO coverage
  
• Competitive compensation package
  
• Prime office location in Davao
  
• Fixed weekends off
  
• Free upskilling through Emapta Academy courses (Want to know more Visit )
  
• Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Employee referral incentives
  
• Standard government and Emapta benefits
  
• 20 annual leaves including 5 credits convertible to cash
  
• Engaging employee activities
  
• Mentorship and exposure to global leaders and teams
  
• Career advancement opportunities
  
• Inclusive and supportive work environment
  

About the Client: Leaders in Wellness, Innovators in Manufacturing

Our client, XR, LLC, has been a trailblazer in the sexual wellness and adult toy industry for over 20 years. Based in Orange County, they manufacture and distribute over 3,000 health and wellness products globally. Known for cutting-edge fulfillment, award-winning product development, and private label opportunities, their products have been recognized in major publications such as Cosmopolitan, Men's Health, and Vice. XR, LLC fosters a culture of innovation and efficiency, where customer satisfaction and quality are top priorities.

Who are we

At Emapta, we pride ourselves on offering more than just a job - we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.

Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.

#EmaptaExperience