Customer Service Representative

Where Every Interaction Counts-Make Fast Connections in the World of Online Lending!

In the dynamic world of online lending, every interaction counts! As a Customer Service Representative, you will step into a role where your expertise helps customers find their footing in times of need. This position offers you the chance to provide instant assistance to individuals seeking short-term payday loans and solutions, ensuring they feel supported every step of the way. Picture yourself in a vibrant team that values growth, embraces challenges, and celebrates each success together. In this fast-paced environment, you'll not only thrive but also take your career to the next level without leaving your home. If you're eager to make your mark and help others achieve their financial goals, this opportunity is calling your name!

• Provide impeccable support to customers through live chat, e-mail, text messages, and phone calls.
  
• Conduct in-depth research, ensure customer follow-ups, identify customer needs, and assign priorities.
  
• Answer questions related to the application process and status.
  
• Offer technical assistance and resolve issues for mobile apps and websites.
  
• Handle complex problems and resolve customer complaints effectively.
  
• Perform related duties and assignments as required by the supervisor or manager.
  
• Adhere to established procedures and standards.
  
• Meet performance objectives and expectations for the role.
  
• Post payments to customer accounts.
  
• Process balance adjustments on customer accounts.
  

Requirements

The Must-Haves for the Role-Do You Tick All the Boxes

• At least 3 years of experience in customer service with US-based accounts is required.
  
• Previous experience in a call center environment is essential.
  
• Prior work-from-home experience is required with a proven record of excellent attendance.
  
• Strong phone and communication skills.
  
• Effective analytical, problem-solving, and negotiation skills.
  
• Excellent verbal and written English communication skills knowledge of a second language is an asset.
  
• Proficiency in using CRM and call center systems.
  
• Impeccable judgment and acute attention to detail.
  
• Strong customer service and interpersonal skills.
  
• Ability to multitask in a fast-paced environment.
  
• Capability to work independently and efficiently.
  
• Must have a conducive, secure, and private home office free from background noise.
  

Benefits

Perks That Go Beyond Paychecks: A Treasure Chest of Rewards

• HMO coverage upon regularization
  
• Competitive compensation package
  
• Permanent work-from-home arrangement
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Free upskilling through Emapta Academy courses (want to know more visit )
  
• Stay fit with free gym access and a personal fitness trainer at your service
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

A Legacy of Excellence: A Glimpse of Our Client's World

Meet our client, a key player in the online lending industry, known for their expertise in providing short-term payday loans and instant e-Transfer solutions tailored to Canadians needs. They are dedicated to fast, secure, and user-friendly financial support, ensuring a smooth experience for every customer. Driven by a passion for top-tier service, they harness technology to deliver quick assistance when it's needed most. If you're looking to join a team that values transparency, innovation, and excellence, our client is the ideal choice for your next career step.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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