About the client: - ROKA designs and manufactures premium eyewear and technical apparel for people who are out there getting after it, both competitively and recreationally. They make high-quality tools for optical protection or optical correction. All of their products are built for action and use patented and proprietary technology to meet the demands of the world's most extreme athletes.
ROKA is looking to add a Customer Experience Specialist with the experience, ability, and passion to join our existing team and help take our Customer Experience to the next level.
- The Customer Experience Specialist is often the first point of contact at ROKA.
Responsible for owning on-the-web customer experience, from initial orders to processing returns and exchanges to assisting with warranty requests.
- Responsible for addressing product-related questions and general inquiries coming from customers via email and/or chat.
Understand and articulate the customers needs and can help design internal policies and processes to make sure we deliver amazing service day in and day out.
- 2+ years of relevant customer service experience with proven one-on-one touchpoints with customers via email, with the potential for chat.
High level of organization with very strong attention to detail.- Positive attitude with an ability to solve problems quickly and thoroughly for customers when things don't go 100% as planned.
Strong verbal and written communication skills, including modern communication skills - email, text, cell phone but knows when to pick up the phone or walk down the hall to communicate.
- Strong work ethic with a high level of empathy, energy, and enthusiasm.
Working knowledge of Excel and other MS Office applications, Google Docs, and customer management systems, with the ability to learn new platforms quickly.- Eager to learn our catalog and technology inside and out to offer product advice and help customers understand what makes our products different.
Willingness to learn and provide inputs on possible experience-based process improvements.
- Ability to clearly articulate goals and objectives to peers and drive job performance.
- Great Place to Work-Certified Company
Premium HMO- Holistic employee experience
Work-from-home setup
Monthly engagement activities- Career advancement opportunities
Paid referral program
Job Type: Full-time
Pay: Php20,
- 00 - Php30,000.00 per month
Benefits: - Company events
Health insurance
Schedule: Evening shift
Application Question(s):
How much is your asking salary
Experience:- Customer service: 2 years (Required)
email and chat: 2 years (Required)
* retail: 1 year (Required)
