Job qualification
- Graduate of BS in Business Management or any related course
Preferably with at least one (1) year experience as a supervisor or managerial position- Preferably with experience in encoding and customer services related tasks
Computer literate and organized at paperwork tasks
Core function
- Customer service managers ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organization they work for.
Primary Function
- Helping to build good customer relations
Handle major incidents that cannot be resolved by agents.- Primarily roles involve communicating with customers either via phone, email or face to face in relation to a product or service, plus potentially overseeing a team of Customer Service Representatives
In-charge in training development of Assistant Sales man and Customer Service Representative.
Secondary Tasks
- Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution- Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports- Keep ahead of industry's developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Job Type: Full-time
Benefits:- Opportunities for promotion
Paid training
- Promotion to permanent employee
Schedule:
Supplemental pay types:
Education:
Experience:
* Customer Service Representative: 1 year (Preferred)
