Job Title: Customer Service Representative (CSR)
- Reports To: Sales Admin Support Supervisor
- Office Location: Cogon Ramos, Cebu City, Cebu (near Horizon 101)
12,000-14,000 monthly, commensurate with experience and qualifications
10 Paid Vacation Days - Received in First Year - Accrued
Access to affordable pharmaceutical medicines
Incentives upon hitting quota.
- Customer Sales Representative is responsible for engaging with customers in a specific area on behalf of Grand Majesty Pharmaceutical Inc. The duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics, and maintaining expert knowledge about company products or services to best help customers.
They help customers order and return products. Their job is to maintain a professional, positive manner when talking with customers in person, over the phone, or by email. They may also need to handle customer complaints and provide discounts, free products, or additional services to preserve customer loyalty.
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they're still satisfied with any purchases
Letting customers or clients know about additional products and services
Determining the quickest, most effective ways to answer a client's or customer's questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Working with a team of CSRs and other departments to find appropriate solutions
Required Qualifications:
College graduate or at least 3 years in College.
A year of experience with the same industry but fresh graduates are welcome to apply!
With problem-solving skills
Clear communication
Promotes a friendly attitude with the customers
Products /Service Knowledge
Strong time management
Computer Literate
Job Type: Full-time
Pay: Php12,
- 00 - Php14,000.00 per month
Schedule: - 8 hour shift
Ability to commute/relocate:
Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)
