Customer Service Representative (CSR)

As a Customer Service Representative, you will be the primary point of contact for our customers. You will handle inquiries, resolve complaints, process orders, and provide information about our products and services. Your goal is to ensure a positive customer experience and foster customer loyalty.

• Key Responsibilities:

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

• Provide accurate information about our products, services, and policies.

Process orders, returns, and exchanges efficiently.

• Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.

Maintain a high level of product knowledge to assist customers effectively.

• Document customer interactions and transactions in our CRM system.

Collaborate with other departments to resolve customer issues and improve service quality.

• Monitor and report on customer feedback to help identify areas for improvement.

• Qualifications:

High school diploma or equivalent; college degree preferred.

• Proven customer service experience, preferably in an online retail environment.

Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

Ability to handle high-stress situations and manage multiple tasks simultaneously.

• Proficiency with computers and customer service software (e.g., CRM systems).

Passion for cars and car accessories is a plus.

• Familiarity with car models and parts is preferred.

• Skills:

Customer-centric mindset with a passion for delivering exceptional service.

• Strong interpersonal skills and the ability to build rapport with customers.

Efficient time management and organizational skills.

• Adaptability and willingness to learn new products and processes.

Team player with a positive attitude and a proactive approach to problem-solving.

• How to Apply: If you are passionate to learn about cars, customer service, and working in a dynamic online retail environment, we would love to hear from you! Please submit your resume.

Job Type: Full-time

Pay: Php16,

• 00 - Php17,000.00 per month
  
  Benefits:
• Company Christmas gift

On-site parking
Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

* Commission pay

• Overtime pay

Education:

• Senior High School (Required)

Language:

• English (Preferred)

Application Deadline: 07/22/2024
Expected Start Date: 07/22/2024