About Us:
At our company, we are dedicated to providing exceptional service to our customers, including driver-partners, merchants, and passengers. We uphold core values of Heart, Hunger, Humility, and Honour, ensuring that every interaction promotes ease and satisfaction.
About the Role:
As a Customer Support Specialist, you will play a pivotal role in delivering top-notch assistance to customers in the Philippines. From guiding users through the app to resolving inquiries and issues promptly, you will be the frontline ambassador of our brand.
Key Responsibilities:
- Provide high-quality customer support through various channels, including Live Chat, Voice, and Digital platforms.
Build and nurture relationships with customers, fostering a sense of community and trust.- Assist users with navigating the mobile application, offering guidance on all services.
Manage product inquiries and address any customer concerns promptly and effectively.
Desired Experience/Criteria:
- 1-3 years of experience in Customer Service (preferred).
Vocational Course or College undergraduate qualifications are acceptable.- Proficiency in Voice, Email, and Chat support.
Strong proficiency in Microsoft Office tools.
- Excellent communication skills in English and Filipino.
Ability to thrive in a fast-paced environment with minimal supervision.- Critical thinking and analytical skills.
Familiarity with the company's services and operations.
Location & Duration:
- Based in Metro Manila, preferably near Ortigas, Pasig City.
Willingness to work in shifting schedules, including 24/7 operations.- Availability for overtime as needed.
Initial assignment duration of 6 months, subject to renewal.
For interested applicants, you can send your CV to [Confidential Information]
Job Type: Full-time
Pay: Php17,
- 00 per month
Benefits: - Health insurance
Schedule:
Supplemental Pay:
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service Representative: 1 year (Preferred)
Finance: 1 year (Preferred)- Sales: 1 year (Preferred)
Language:
English (Required)
