Customer Service Representative (CSR) Nonvoice

Responsibilities:

Answer customer/merchant and internal queries via chat and email.

Ability to problem solve, as well as follow pre-determined processes.

Process merchant account enrollments.

Coordinate with different departments to resolve issues including but not limited to IT Team, Production Support, Payments Team, etc.

Monitor Merchant performances closely and do necessary tests for issue verification.

Keep merchants and stakeholders updated with any changes in performance.

Perform basic data analysis, end of day reports, and end of shift reports using excel

Do Process Documentations as and when needed

Recommend process improvements to achieve better team performance

• Competencies:

Confident with numbers and financial figures.

Keen to details

Excellent written and oral English communication skills

Average knowledge of Excel and Reporting

Can work on shifting schedule

Ability to multitask and do task prioritization

Excellent interpersonal skills to work effectively with the team throughout the organization

Excellent problem-solving skills

• Work Experience:

1-year experience working in a BPO company

Experience CSR in BPO is a plus

• WILLING TO WORK ON-SITE (Makati Office)

Job Type: Full-time

Benefits:

• Additional leave

Company events

• Flexible schedule

Gym membership

• Health insurance

Opportunities for promotion

• Paid training

Pay raise

• Promotion to permanent employee

Transportation service provided
Schedule:

• 8 hour shift

Rotational shift

• Shift system

Supplemental Pay:

• 13th month salary

Anniversary bonus

• Overtime pay

Expected Start Date: 09/16/2024