Customer Service Representative (CSR)

Job Overview

As a Customer Service Representative (CSR) at Meatplus Trading Corporation, you will play a crucial role in ensuring our clients and sales teams receive outstanding support and assistance. You will serve as a bridge between our valued clients and our dedicated sales force, providing solutions to inquiries, resolving concerns, and contributing to our mission of delivering exceptional customer service.

• Key Responsibilities

Sales Data Inputting: Accurately enter sales data and information to database.

• Customer Information Management: Maintain and update customer records including contact details, addresses, delivery information, and accounting details.

Product information management: Ensuring the complete and correct information of list of products.

Pricing management: Entering the correct pricing based on approved purchase orders, and or weekly price updates.Order processing: Process and submit customer orders accurately and in a timely manner.

• Data verification and validation: Ensure the accuracy and validity of entered data by double-checking and reviewing against source documents.

Collaboration: Coordinate with sales executives or managers to obtain and clarify necessary information for accurate data entry.

Documentation: Maintain clear and organized documentation of entered sales data, including filing of customer documents and prospectus.

• Qualifications

College level or graduate equivalent; bachelor's degree preferred.

• Proven experience in customer service, client support, or a related field.

Excellent communication skills, both written and verbal.

• Strong interpersonal skills and the ability to build rapport with clients and the sales team.

Problem-solving and critical-thinking abilities.

• Proficiency Microsoft Office Suite and other productivity tools.

Sales experience or knowledge is a plus.

• Ability to work independently and in a team.

Willing to commute or relocate to Mexico, Pampanga.

Job Types: Full-time, Fresh graduate

Benefits:

• Health insurance

Life insurance
Schedule:

• 8 hour shift

Afternoon shift

• Day shift

Monday to Friday

Supplemental Pay:

* 13th month salary