Customer Service Representative (CSR)

About Us

• Magellan is a key BPO operating since
• Our head office is in Mandaluyong City with another location in Quezon City. Magellan is Philippines owned company. We believe in communication at Magellan and have an open door policy across the company.

Our team believes in career growth within Magellan - you will notice that many of our job postings are entry level, as we prioritize internal candidates for support positions

• Find out more about us here: https://www.magellan-solutions.com/

• Snapshot of the Job:

Answers inbound sales calls, inquiries, and customer service calls.

• Answers caller's questions concerning all aspects of cruise vacations and options, closing the sale of a cruise booking, and'upselling cruise packages to maximize revenue.

Provides high levels of service to the customers with professionalism and cruise product knowledge.

• Performs other duties as may be assigned by either the immediate supervisor or senior management.

• Qualifications:

Minimum of two years cruise sales experience selling multiple cruise lines either in person or on the telephone.

• Must have strong cruise product knowledge and personal cruise travel experience.

Must be highly proficient in sales and closing techniques.

• Excellent English verbal communication skills.

Able to analyze, evaluate, and solve problems.

• Why work for us

Our culture features an open door policy - our concerns to higher management are heard

• We believe in taking care of our employee's families - HMO with additional dependent/s

Focused on career growth - internal management job postings available only for employees, training and seminars to upskill our employees

• Retirement plan

Free coffee - especially for night shifters!

• Free parking

Salary performance appraisals annually

• Company outings - we are excited for our Sports Fest this summer

Christmas celebrations + annual year end party

Job Types: Full-time, Permanent

Pay: Php22,000.00 - Php23,000.00 per month

Benefits:

• Additional leave

Company Christmas gift

• Company events

Free parking

• Health insurance

Opportunities for promotion

• Promotion to permanent employee

Schedule:

• 8 hour shift

Evening shift

• Monday to Friday

Night shift

• Shift system

Supplemental pay types:

• 13th month salary

Overtime pay

• Performance bonus

Ability to commute/relocate:

• Mandaluyong: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Junior High School (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

* English (Preferred)