Job Qualifications:- High school diploma or equivalent.
More education or experience may be preferred.- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
- Proficiency with computersr and strong typing skills.
Ability to ask prying questions and diffuse tense situations.- Strong time management and decision-making skills.
Adaptability and accountability.
- Fluency in multiple languages may be desired.
Willing to be assigned in Aseana Paranaque - Landmark Aseana DFA
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
At least with experience in Back Office, and Call Center experience.- Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines, and policies
Utilizing software, databases, scripts, and tools appropriately.- Take the extra mile to engage customers
Job Types: Full-time, Permanent
Pay: Php16,- 00 - Php19,000.00 per month
Benefits: - Company Christmas gift
Company events
Health insurance- Opportunities for promotion
Promotion to permanent employee
Schedule:
Early shift Monday to Friday
Overtime Weekends
Supplemental pay types:
Performance bonus
Education:
Experience:- Customer Service Representative: 1 year (Preferred)
Language:
English (Preferred)
